Privacy Policy

1Who We Are

Jybek HomeCare Group LLC (DBA Jybek HomeCare Services) is a non-medical homecare agency located at 44 Bearfoot Rd #200, Northborough, MA 01532. We provide in-home personal care, companion care, respite care, and related homecare services to individuals and families.

2Information We Collect

We collect information you provide directly, including:

• Name, address, phone number, and email address
• ZIP code and care service needs
• Health and care-related information needed to deliver our services
• Communications with our team via phone, email, or SMS
• Information submitted through our website contact or assessment forms

We also collect limited technical data such as browser type, pages visited, and IP address through standard website analytics tools.

3How We Use Your Information

We use your information to:

• Provide, coordinate, and improve our homecare services
• Respond to inquiries and schedule consultations
• Send appointment reminders, shift notifications, and care updates via SMS or phone
• Comply with applicable federal and state regulations
• Send care-related newsletters or resources if you have subscribed

4SMS Messaging & Mobile Communications

By providing your phone number and consenting to receive SMS communications from Jybek HomeCare Services, you agree to receive text messages related to care scheduling, caregiver coordination, appointment reminders, and service updates.

5How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service delivery:With caregivers and care coordinators to fulfill your care plan
• Legal compliance:When required by law, court order, or government authority
• Business operations:With trusted service providers (payroll, scheduling, IT) who are bound by confidentiality agreements
• Safety:To protect the health or safety of a client, caregiver, or the public

6Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email newsletters by clicking the unsubscribe link

To exercise any of these rights, contact us at info@jybekhomecares.com.

8Cookies & Website Analytics

Our website uses cookies and standard analytics tools to understand how visitors use the site and improve user experience. You may disable cookies in your browser settings. We do not use tracking technologies to sell your data to advertisers.

9Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

11Manage Preferences

Directly manage your preferences, opt-in/opt-out status, and cookie configurations below. Changes are saved instantly.